SHIPPING
AND DELIVERY
1. General
Information
All
orders are subject to product availability. If an item is not in stock at the
time you place your order, we will notify you with an email or by phone.
2. Delivery
Location / International Shipping
Any
shipments outside of Canada (International) are not available at this time.
3. Delivery
Time*
Same day / Next day delivery:
Any orders placed within Calgary City limits can be upgraded to EXPRESS DELIVERY Monday to Friday. Orders must be paid and completed before 1:00 PM or they will be carried over to the next days deliveries.
You will receive a phone call from one of our couriers to set a delivery time.
The customer that placed the order must be present with government issued ID at the time of delivery,
failure
to not having proof of ID and/or proof of age at time of delivery will
result in your package being returned to the Hot Shots Vapor location
nearest you for pick up.
There will be NO REFUNDS on the delivery if the requirements are not met.
If you would like to reschedule a delivery time after the first failed attempt, you will need to pay another $10 shipping fee.
Regular
delivery method is 5 – 10 business days
(DUE TO CHRISTMAS AND CANADA POST STRIKE. SHIPPING WILL BE DELAYED FOR 2-3 WEEKS.)
Expedited
Shipping is 2 – 3 business days*
(DUE TO CHRISTMAS AND CANADA POST STRIKE. SHIPPING WILL BE DELAYED FOR 2-3 WEEKS.)
*If you
live in a rural area this will take up to 5 to 10 business days
Items
ordered on a weekend will be processed and be sent out the following business
day. If orders are placed on a Sunday of a long weekend (Monday being the
holiday), orders will be shipped the following business day after the holiday.
Delivery
times are to be used as a guide only and are subject to the acceptance and
approval of your order. Business day mean Monday to Friday, except holidays.
(These
time frames are not guaranteed by Hot Shots Vapor INC and are also subject to
change during higher volume periods)
*Disclaimer:
All rates
are created by Canada Post which are based on the weight, size of package and
the area the package will be delivered to. Please look at Canada Post
www.canadapost.ca for more information
Undeliverable Packages: Occasionally
packages are returned to us as undeliverable. When Canada Post returns an
undeliverable package to us, we will make contact with you to make arrangements
for reshipment at the customers cost.
IMPORTANT: We do not ship packages to addresses that do not match the billing. Billing and shipping address must match for the order to be sent out. Credit cards supplied on orders must match the person ordering the products and must be the card owners.
Order Address Errors: Parcel/Shipping
labels are generated directly from the information you have provided on the
'checkout page'. Please ensure all information you provide is correct. If an
error is made on your address and Canada Post has to correct your address to
affect delivery an additional charge of $15.00 will be to your account. If the
address cannot be corrected by Canada Post and the item is "returned to
sender" Canada Post will charge for the return postage and there will be
additional charge incurred to reship. These charges will be to your account. If
at that time you chose to cancel your order we will issue a refund for the item
once received back MINUS the postage incurred to send it and the return
postage. Please double check your address to ensure it is complete and
accurate.
Returns: Please contact customer service Contact Us. We will not refund orders unless we are first
contacted only so we can access the problem and determine how best to handle it
be sure to include your order # in all correspondence.
**We
reserve the right at any time to reject, correct, cancel or terminate any order
for any reason whatsoever.
Please refer to our
Terms and Conditions for return/exchange procedures or contact us .