Find quick answers to your questions below...

Order Status

  • Has my order shipped? A) When your order has been processed and filled, you will be sent an updated email through each stage until its sent out to be shipped.  
  • How do I change quantities or cancel an item in my order? A) You can send us an email regarding your order and we will get back to you as soon as we can.
  • How do I track my order? A) You will be sent an order number for tracking after the package has been shipped out.
  • My order never arrived. A) Please contact us at
  • An item is missing from my shipment. A) Please contact us at
  • My product is missing parts. A) Please contact us at
  • When will my back order arrive? A) If there is a product that you want and it's back ordered, send us an email regarding the products.

International Shipping

  • Do you ship to my country? A) We ship to Canada and are working on shipping international.
  • What are my payment choices? A) Hot Shots Vapor accepts all major credit cards. Due to regulations, PayPal is not supported at this moment.
  • When will my order ship and what are my shipping charges? A) Orders are usually shipped the next business day and shipping charges are based on the province you are located at. Shipping charges will be reflected at checkout.
  • What is the return policy?


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Pricing, Billing and E-Transfer

  • Do I have to pay sales tax?
  • I have a question on my charges. A) email us at
  • I need a copy of my receipt/invoice. A) email us at
  • When will my credit appear on my account?
  • How do I pay using e-Transfer? A) email us at with the products you are looking for and we can set up an invoice for you.

Buyer's Guide

  • How do I buy/redeem a gift certificate? A) We do not support gift cards at this moment.
  • How do I find my product? A) You may use the search function on the top right to find the product you are looking for.
  • How do I navigate the site? A) Navigate using the menu drop downs to find the desired product.
  • How do I use a coupon? A) Coupon/Discount codes are entered after checking out on the shipping page. You can apply a coupon/discount code on the right side and click "apply".

Additional Support

  • How do I contact you? A) You can email us at